Conditions of use


Membership is NOT TRANSFERABLE and NON-REFUNDABLE. Only named individuals are entitled to membership benefits. A photo ID from each adult member is required to gain admission to the Zoo. Use of membership by unauthorized persons will result in the forfeiture of the membership. The Toronto Zoo will not be responsible for any Zoo closures caused by conditions beyond the reasonable control of the Toronto Zoo, including but not limited to, Acts of Gods, government restrictions, natural disasters, strikes or lock-outs, accident, transportation delay, weather or power failure.


When you place an order through this website, this will be an offer by you to purchase items from the Zoo’s shop, as displayed in your basket. You will receive an email from Us acknowledging your order and listing the items. Payment will be taken from your card when your order is successfully completed on line. Acceptance of your order and the completion of our contract for the sale of Zoo admission and event tickets, membership, donation and various other merchandises will appear on your acknowledgment form.

All items are supplied subject to availability and may become unavailable at any time.

Delivery of admission and event tickets is made by email. For merchandises, delivery is made by standard lettermail via Canada Post. Membership cards will be avaliable for pick up in the membership office 24 hours after purchase.

Toronto Zoo cannot be held responsible for non-delivery of items.

Should you need assistance with your order, please phone Member Services at 416-392-9101 during regular business hours.

Fun With Santa Terms and Conditions

Registered member acknowledges all risks incidental to any activity or event and agrees to assume all such risks, and to hold the Board of Management of the Toronto Zoo (the Board), the City of Toronto and the Toronto and Region Conservation Authority harmless with respect to any damage or loss resulting therefrom. All registration sales are final. Alcohol, illegal drugs, weapons, dangerous objects, cameras, recording devices, clothes not being worn and bags or containers of any kind, may, in the discretion of the Board, be excluded from the premises. Registered guests consent to a reasonable examination of his/her personal effects to ensure compliance. Registrations deemed counterfeit will not be honored. The registration may not be re-sold or offered for resale by anyone without permission of the Board and may not be resold at a price exceeding its face value at any time. The registration may not be used for advertising, promotion or any other trade purposes. Payment is required at time of registration. Event fee applies to everyone attending the party, children must be accompanied by an adult. Members may bring a maximum of 2 non-Member guests. Non-Member guests must pay event and regular Zoo admission fees. Parking not included. All prices include tax as applicable. Event subject to change without notice.


During your visit, you may be filmed, taped or photographed by or on behalf of the Toronto Zoo. Your admission to the Zoo, attendance to any Event, and/or registration in the camp/program grants to Us a fully paid perpetual right to use, record, reproduce, broadcast, sell and distribute all for any purpose, any photographs, video, digital, audio or other recordings of the ticket holder/participant that may be made at the Toronto Zoo before, during or after any visit, event performance or camp/program.

The commercial use of photographs, videos and film images of the Toronto Zoo, and all its animal collection, staff and volunteers, is strictly prohibited without the full written consent of the Zoo.


The Zoo is committed to the security of your personal information.

When you place an order through our website, we collect certain personal information from you to effectively process your order. This information is collected and held securely. We treat all of your personal information highly confidential.

In order to process an order for goods efficiently, the Zoo passes on your personal information to reputable third party banking institutions who handle our online payment transactions. They receive the information needed to verify and authorize your payment card and to process your order. These organizations are under strict legal and contractual obligations to keep your personal information private.

The Zoo will not otherwise provide any of the personal information that you give to us to any third party, unless authorized.